54 State Street, Suite 308, Brooklyn, NY 12207, New York
The front office staff of a medical facility is the first face patients see during a doctor’s appointment or during an emergency visit. Workers in the front office are responsible for handling administrative duties.
A1 realizes that staff at a doctor’s house or hospital might not be able to spare time for building rapport with a customer while attending calls. In the hustle and bustle of patients, emergencies, paperwork, one cannot be warm and welcoming, even if they wish to. But not to worry, we can do that for you.
A1 offers complete front desk support for health care providers that will encompass every task they want us to do. Executives at A1 can help patients confirm their appointments, update their insurance details, reschedule appointments, get a new position, refill medications, forward referrals, or cancel appointments.
As all our services are tailor-made and customizable according to the client’s request, we can do a variety of other tasks for Front Desk Support. All you need to do is redirect your incoming calls to us and relax.
Patient scheduling, insurance verification, maintaining patient appointments and answering patient’s questions on bills and payments and documentation are the areas in which our team will take over reducing a chunk of the client’s burden. With the outsourcing to us, the front desk person is left with the responsibility of overseeing our team. With reduced flux at the front desk, the client finds time to build customer rapport which translates into the threshold for achievement of an enhanced doctor-patient relationship and eventually generates more business for the doctor.
Reports have shown that patients feel great in visiting doctors or physicians who have a friendly staff to deal with. And always choose them as family physicians over others. So why lose a chance to increase your business or clientele, if it is just a call away?
A1 provides a wide range of medical billing services that aids a healthcare provider in improving the functioning of their overall revenue cycle as well as their customer service that is patients’ experience.
Appointment reminder is one such service that not only benefits the provider but also enhances the patient’s experience with the doctor. It is always courteous to remind patients about their upcoming appointments. A1 can access the doctor’s schedule and call all the patients on behalf of the practice, and remind them about their appointments. Doctors or providers can also provide special instructions or guidelines for patients to be given on the call.
This practice would dramatically decrease the number of NCNS (No call No Show) from the appointment schedule, because if patient would not be able to come, they can get the appointments cancelled or request it to be rescheduled on the same call. It will also eliminate NCNS charges from the AR report, as they have to be eventually written off by the provider.